City of Gibraltar

Public Works

Contact Information

Vincent Pastue

Interim City Administrator & DPW Director

Phone: (734) 676-3900

Chelsea Bradd

Water Department

Phone: (734) 676-8982

Office Hours:
Monday – Friday, 8:00 a.m. – 4:00 p.m.

Water Bills

Water bills are mailed quarterly in January, April, July, and October and are always due on the 10th of the following month (or the following business day should the 10th fall on a holiday). Failure to receive your water bill does not relieve the responsibility of payment, nor does it constitute cancellation of the penalty if the bill becomes delinquent. To mitigate this, the city now has options for auto-pay, electronic billing and also accepts ACH payments. Current water and sewer rates are listed below and are billed per 1,000 gallons (considered 1 unit of water). Meter rates are a flat rate billed once per quarter.

  • Water: $8.68/unit
  • Sewer: $14.16/unit
  • Capital Improvements Charge: $1.00/unit
  • Meter Service (based on meter size):
    • 5/8″ (standard): $6.00
    • 3/4″: $6.25
    • 1″: $7.25
    • 1.5″ and up: $10.00

Water Billing & Shut-off Schedule

Please be advised that the City of Gibraltar does practice quarterly water shut offs to ensure bills are paid current. To assist residents, the city has set up a tiered payment plan to assist residents in getting their bill paid. The plan is as follows: 

  • Step One – Original Bill (Blue Bill)
    • Mailed every January, April, July, October
    • Due on the 10th of the following month (ex. Feb. 10th, May 10th, August 10th & Nov. 10th) The same quarterly dates every year.
  • Step Two – Past Due Notices (Red Bill)
    • Mailed after original due date has passed.
    • This bill is to notify residents that they are currently past due and that a 10% penalty has been added (the city does not offer grace periods).
    • Generally given 2-3 weeks to pay.
  • Step Three – First/Final Shut-Off Notice
    • Passed out 3-4 weeks after the due date.
    • Residents will receive an orange tag notice on their door and will be given 2 weeks to have their bill paid in full.

*Shut offs are now being conducted on Monday following the final payment date. We understand that most people are paid on Friday, however, we prefer to not shut off on a Friday so that residents do not come home from work to no water and are forced to go the weekend without.

As always, you are welcome to use our online portal to pay your water bills (click here to access). You can pay day-of, set up automatic payments or direct ACH payments right out of your bank account. If you need assistance with getting signed up, do not hesitate to call City Hall and we would be happy to help!


Water/Sewer Bill Hardships

In extreme circumstances, the City of Gibraltar may issue water/sewer bill relief to residents beyond established payment policies adopted by the Gibraltar City Council. Any and all deviation from established policies will be at the discretion of the Gibraltar City Council. If a resident chooses to request a Hardship Review, the following information must be presented by the applicant:

  • Resident must produce a history of payments over the past five (5) years – this history includes taxes, water, sewer, and any other obligations the resident may have had or currently has with the City.
  • If the cause of the hardship is the result of a burst pipe, substantial plumbing defect (0ther than leaky toilets), etc. the applicant shall show proof of the plumbing defect which led to higher than average consumption. Proof of plumbing defect can include photos, invoices from plumbers, etc.
  • Applicant must be a resident of the City of Gibraltar.
  • Resident must be faced with shut off or pending shut off of their water or sewer service.
  • Applicants must be able to provide evidence of a financial hardship and an inability to pay (through proof of the previous 12 months of income). Evidence must also include proof that household members 18 years of age or older living at the residence have the inability to assist with the payment of the water/sewer bill.
  • Proof of ownership of the residence.
  • Applicant must provide current city of Gibraltar water bill and payment/consumption history over the previous 12 months.

Upon receipt of the above information, review of the application will occur at the next regularly scheduled Gibraltar City Council Meeting. Residents are encourages to submit an application for hardship relief upon receipt of their water bill. Prompt completion of the application will insure the hardship request is reviewed prior to shutoff for non-payment.

Delinquent Water/Sewer Bills & Payment Plans

If any customer shall receive a “shut off notice” for a delinquent water bill pursuant to Section 38-27 of the City of Gibraltar Code, said customer may request a repayment plan. If requested, without exception (to avoid shut off), the maximum period of repayment shall not exceed the period of time between the past due date and the next scheduled water billing.

In order to authorize a repayment plan, the City of Gibraltar Water Department will require a minimum payment of at least 50% of the past due balance with the remainder of the bill repaid prior to the next scheduled billing. Payment increments for the remainder of the bill shall be established in a manner that will result in the resolution of the customer’s delinquency prior to the deadline set forth above.

All penalties set forth in Section 38-27 of the City of Gibraltar Code shall still be incurred by the customer/resident regardless of the establishment of a payment plan. Should the customer fail to make their regularly scheduled payments, as described above, the City reserves the right to discontinue service at the customer’s residence/business.

Pursuant to Section 38-28 of the City of Gibraltar Municipal Code, the unpaid balance will be included in the next water bill (and will be subject to the same terms and conditions as a standard water bill).

In addition, the City maintains all avenues of recourse to pursue payment up to and including placing a lien on the customers property as provided by Section 38-28 of the City of Gibraltar Code. For all aforementioned payments the City shall only accept payment in the form of cash, money order, or certified check.

Lead in your Drinking Water: Important information about your drinking water can be found in the Consumer Confidence Report (CCR). This annual report will be available at City Hall and DPW. You can also view the 2017 Consumers Annual Report on Water Quality online by clicking here… Annual Report 2014.

Street Salting: With the limited availability of rock salt, the City will be forced to limit the frequency and areas in which the City streets are salted. The primary focus will be main thoroughfares, intersections and bridges. Please use caution while driving this winter.

A Note from the Water Department

Water Costs Money . . . Don’t Waste It!

A continuous leak at 60 psi water pressure from a hole the size shown below would, over a (3) three month period, waste water in the amounts shown.


 Diameter of Stream Gallons

Americans drink more than 1 billion glasses of tap water per day. Families turn on the faucet an average of 70 times in one day. [ Florida Water Environment Association]

40% of the water used each day by the average person is flushed down the toilet. [ Fiji Natural Artesian Water]

A faucet that drips at the rate of one drop per second will waste 2,700 gallons in 12 months. [American Water and Energy Savers, Inc.]

Check for water leaks to be sure that you do not have a water leak somewhere in your home, go dry for two hours. Turn off all appliances that use water and do not use any water for the two hours – no toilets, sinks or faucets – inside or outside. Check your meter reading before and after the two hours. If the meter reading changes even a little bit, you probably have a leak and each fixture in your home should be checked.

Identify toilet leaks by placing a drop of food coloring in the toilet tank. If any color shows up in the bowl before you flush, you have a leak.