Water bills are mailed quarterly in January, April, July, and October and are always due on the 10th of the following month (or the following business day should the 10th fall on a holiday). Failure to receive your water bill does not relieve the responsibility of payment, nor does it constitute cancellation of the penalty if the bill becomes delinquent. To mitigate this, the city now has options for auto-pay, electronic billing and also accepts ACH payments. Current water and sewer rates are listed below and are billed per 1,000 gallons (considered 1 unit of water). Meter rates are a flat rate billed once per quarter.
Please be advised that the City of Gibraltar does practice quarterly water shut offs to ensure bills are paid current. To assist residents, the city has set up a tiered payment plan to assist residents in getting their bill paid. The plan is as follows:
*Shut offs are always conducted on Thursdays. We understand that most people are paid on Friday, however, we prefer to not shut off on a Friday so that residents do not come home from work to no water and are forced to go the weekend without.
In extreme circumstances, the City of Gibraltar may issue water/sewer bill relief to residents beyond established payment policies adopted by the Gibraltar City Council. Any and all deviation from established policies will be at the discretion of the Gibraltar City Council. If a resident chooses to request a Hardship Review, the following information must be presented by the applicant:
Upon receipt of the above information, review of the application will occur at the next regularly scheduled Gibraltar City Council Meeting. Residents are encourages to submit an application for hardship relief upon receipt of their water bill. Prompt completion of the application will insure the hardship request is reviewed prior to shutoff for non-payment.
If any customer shall receive a “shut off notice” for a delinquent water bill pursuant to Section 38-27 of the City of Gibraltar Code, said customer may request a repayment plan. If requested, without exception (to avoid shut off), the maximum period of repayment shall not exceed the period of time between the past due date and the next scheduled water billing.
In order to authorize a repayment plan, the City of Gibraltar Water Department will require a minimum payment of at least 50% of the past due balance with the remainder of the bill repaid prior to the next scheduled billing. Payment increments for the remainder of the bill shall be established in a manner that will result in the resolution of the customer’s delinquency prior to the deadline set forth above.
All penalties set forth in Section 38-27 of the City of Gibraltar Code shall still be incurred by the customer/resident regardless of the establishment of a payment plan. Should the customer fail to make their regularly scheduled payments, as described above, the City reserves the right to discontinue service at the customer’s residence/business.
Pursuant to Section 38-28 of the City of Gibraltar Municipal Code, the unpaid balance will be included in the next water bill (and will be subject to the same terms and conditions as a standard water bill).
In addition, the City maintains all avenues of recourse to pursue payment up to and including placing a lien on the customers property as provided by Section 38-28 of the City of Gibraltar Code. For all aforementioned payments the City shall only accept payment in the form of cash, money order, or certified check.
Lead in your Drinking Water: Important information about your drinking water can be found in the Consumer Confidence Report (CCR). This annual report will be available at City Hall and DPW. You can also view the 2017 Consumers Annual Report on Water Quality online by clicking here… Annual Report 2014.
Street Salting: With the limited availability of rock salt, the City will be forced to limit the frequency and areas in which the City streets are salted. The primary focus will be main thoroughfares, intersections and bridges. Please use caution while driving this winter.
Water Costs Money . . . Don’t Waste It!
A continuous leak at 60 psi water pressure from a hole the size shown below would, over a (3) three month period, waste water in the amounts shown.
|Diameter of Stream||Gallons|
Americans drink more than 1 billion glasses of tap water per day. Families turn on the faucet an average of 70 times in one day. [ Florida Water Environment Association]
40% of the water used each day by the average person is flushed down the toilet. [ Fiji Natural Artesian Water]
A faucet that drips at the rate of one drop per second will waste 2,700 gallons in 12 months. [American Water and Energy Savers, Inc.]
Check for water leaks to be sure that you do not have a water leak somewhere in your home, go dry for two hours. Turn off all appliances that use water and do not use any water for the two hours – no toilets, sinks or faucets – inside or outside. Check your meter reading before and after the two hours. If the meter reading changes even a little bit, you probably have a leak and each fixture in your home should be checked.
Identify toilet leaks by placing a drop of food coloring in the toilet tank. If any color shows up in the bowl before you flush, you have a leak.